Metrics Monthly, October 2019
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It's October, and - just in time for Halloween - our headline piece might give you goosebumps.
Our main article, ‘Don’t Thomas Cook it’, focuses on the effect that customer experience can have on a business, and considers how this might have had an impact in the recent horror story that was the Thomas Cook collapse. It also provides an opportunity to share our recent customer service results, along with why they are so important to us.
Also in the news this month is Natwest’s recent trial of biometric credit cards, as well as the question: “will machines replace people in the finance industry?”, which we discuss in our article on page 07.
You can find all of this, as well as industry highlights, case studies and company news, in our October issue of Metrics Monthly.