Client Relationship Manager (from £35,000)

Employee benefits Apply now

The role:

Be the primary point of contact to all in-life clients

  • Develop and maintain strong relationships with clients, including day to day contacts and other key client stakeholders and decision makers.
  • Ensure clear internal communication across relevant departments.
  • Encourage engagement with LinkedIn posts, LinkedIn recommendations and google reviews.

Coordinate regular service calls/meetings with all in-life clients

  • Manage calendar invites and scheduling communications.
  • Complete preparation for all client calls and ensure that all internal stakeholders are sufficiently prepared by creating and sharing agendas.
  • Arrange, attend and chair face to face meetings with clients with a focus on product engagement, performance, client growth and any opportunities.

Support the contract and sales processes

  • Ensure a strong understanding and knowledge of contracts.
  • Actively seek opportunities for cross-selling, asking probing questions to identify any areas of interest that we may be able to generate a lead from.
  • Collaborating with the sales team for a true reflection of what sales opportunities there are for current clients and what opportunities are in the pipeline

Grow and develop the account management function

  • Actively seek and identify opportunities for improvements in processes and the client experience and support the implementation of these.
  • Record processes and procedures to support the smooth running of the team.

Required experience

· Ability to think strategically about business, product and technical challenges

· Excellent communication and presentation skills

· Exceptional level of attention to detail

· A logical thinker with an aptitude for problem solving

· Confident and highly effective influencer

· Must be highly organised, capable of self-managing and a good coordinator

Join the team

Apply today!

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