Available Roles, Jan 2022

We currently have an amazing opportunity for an Account Manager to join our team and take on the responsibility of supporting, retaining and growing an allocated portfolio of established and newly on-boarded customers. This is a new role, as the business function is currently handled between the operations, sales, and implementation teams, so you will have the opportunity to grow and assist with structuring the new position. We are looking for a highly organised professional who will be the primary point of contact for our clients. You will need to be proactive, able to provide excellence in all interactions with our clients. Thinking outside the box, you will help to deliver the best possible service, reaching out and engaging with clients proactively but sensitively, understanding and satisfying their needs, and helping them to deliver on these at a cross-functional level. This will involve calling upon various departments within LendingMetrics and co-ordinating their efforts to deliver promised outcomes to clients. Your objective is to increase loyalty, retention and engagement, working in collaboration with all areas of the business when appropriate. The main role of the Account Manager is to support customers and help them get as much value from the company proposition as possible.

Whilst face-to-face visits will inevitably be necessary; the majority of the Account Management activity will be at an operational level and office based. This will entail assisting clients to escalate support tickets with the help of the technical support team as well as gathering feedback and actions from clients as they progress through new project initiatives.

Your primary tasks will be:

• Develop and maintain strong relationships with key accounts and customer stakeholders.
• Assisting clients with understanding and utilising the LendingMetrics suite of products.
• To achieve revenue targets through proactive relationship management.
• Co-ordinating with the sales team on identifying potential up-sales of additional products and assisting with securing additional volume commitments across the portfolio
• Help to facilitate smooth contract renewals
• Monitor transaction volumes and forecast against expected spikes/drops to quickly identify client issues and to present accurate financial forecasts to Senior Management
• Attend regular calls and face to face meetings with clients and follow up actions as necessary
• Stay abreast of key market news and regulations in key territories for merchants
• Ensure client KYC and Due Diligence practices are maintained

The ideal candidate:

• 2+ years' experience
• Commercially minded, with an ability with think strategically about business, product and technical challenges
• Excellent communication and presentation skills
• Confident and highly effective influencer
• Able to multi-task
• Degree educated preferred, but not essential

Must be highly organised, capable of self-managing and a good coordinator

We are currently looking for a highly organised and efficient Admin Assistant to play a pivotal role in supporting key business areas.

Responsibilities

• General office administration/duties
• Providing administrative assistance to the HR Manager and wider team
• Answering and fielding calls
• Helping to arrange staff events and manage office facilities
• Compiling daily/weekly/monthly operations reports
• Compiling daily/weekly/monthly sales reports
• Reviewing and proof-reading documentation
• Liaising with suppliers and clients
• Support with client onboarding to our platforms
• Support with travel and conference logistics/arrangements
• Credit file disputes and consumer data amendments with partners
• Support with managing and resolving operational issues; planning and controlling change
• Insight reporting, checking files and chasing clients on missing files
• Pre-implementation due diligence: gathering information and checks
• Supporting the Compliance team with audit tasks
• Populating and sending contracts when required
• Scanning, filing and electronic folder organisation
• Ad hoc admin tasks as and when needed

Are you a skilled software developer looking for a new challenge? If so we want to speak to you!

You would initially be assigned to a small development team involved in diverse development projects orientated around various Credit Reference services.

This is an exciting opportunity to be a team member of a successful and growing company. To join us on our journey, apply today!

Are you a skilled software developer looking for a new challenge? If so we want to speak to you!

You would initially be assigned to a small development team involved in diverse development projects orientated around various Credit Reference services.

This is an exciting opportunity to be a team member of a successful and growing company. To join us on our journey, apply today!

This is a fantastic opportunity for someone who is looking for a long term, development opportunity in Project Management.

Key responsibilities

• Plan and manage a range of internal and client driven IT/technical based projects of varying size, primarily concerned with credit risk decisioning and data.
• Act as the main point of contact for all onboarding clients, including leading regular project calls with clients and partners.
• Co-ordinate external project dependencies, such as partners and suppliers.
• Manage stakeholder expectations, focusing on timelines and deliverables.
• Work closely with the Development and Business Analyst teams to co-ordinate delivery of work items.
• Actively seek and identify opportunities for improvements in processes and support the implementation of these.
• Prepare regular reporting for a portfolio of projects.
• Liaise with all relevant parties to ensure any issues are dealt with satisfactorily.

The ideal candidate

• Excellent written and verbal communication skills
• Strong organisational skills
• Exceptional level of attention to detail
• A logical thinker with an aptitude for problem solving
• Interested in learning the technical side of the products & services
• Strong ability to multi-task
• Degree educated preferred, but not essential
• Prince2 qualifications welcomed, but not essential

We currently have an amazing opportunity for a Business Development Manager who’s primary focus is to develop the company’s client base, this includes new clients and existing clients. The Business Development Manager will be responsible for all leads allocated to them. The BDMs will be supported with marketing tools to generate leads and will ensure that the relationship is documented through the proper channels as directed in the company’s Sales Process.

Business Development Manager Responsibilities:

• Build a strong, evidenced based sales pipeline using all the tools provided
• Increase the client base by researching new clients, producing new leads, and booking meetings utilising LinkedIn
• Identify client needs and review their requirements
• Delivery of sales presentations to prospective/ existing clients
• Responds to all queries, cancellation requests, and sales requests
• Participate in continued education to learn about new products and improved sales techniques
• Completes proactive customer “good will” calls
• Demonstrate and grow a deep knowledge of financial services, competitors, products, and regulation
• Report to the Head of Sales on sales progress/ issues/ market positioning
• Learning the LendingMetrics suite of products and understanding the market, developing a knowledge of competitor data sources, researching the products, and fully engaging in the training programme provided
• You will be responsible for maintaining the relationships with existing clients and looking to expand the services offered to them, driving the highest possible standards of relationship management
• Maintain the sales system CRM
• Prepare proposals and present solutions to clients and prospective clients

For more information on this role please apply now or contact Chelsea Clark at LendingMetrics.