Admin Assistant (Temp - Part Time) (£25k FTE)

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The role:

· Triage, prioritise and assign tickets to Tech Ops team members.

· Work closely with the Tech Ops team, projects team and other colleagues as required to ensure external issues are resolved in a timely manner in line with agreed SLAs.

· Regular reviews of tickets to ensure there is timely, effective and appropriate communication with clients.

· Administration of RFCs (requests for change)

· Co-ordinate the delivery of product updates and releases. This includes agreeing and scheduling releases with clients and internal resources, and communicating progress with all relevant stakeholders.

· Attending planning meetings where required and monitoring actions to ensure correct processes are followed.

· Monitor time recording and task management for the team and report potential issues or inconsistencies.

· Any other administrative duties as requested by your line manager.

Required experience

· Customer facing/admin experience.

· Strong organisational skills.

· Strong verbal and written communication.

· Proficient in MS Excel & excellent computer literacy.


Join the team

Apply today!

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