The role:
· Triage, prioritise and assign tickets to Tech Ops team members.
· Work closely with the Tech Ops team, projects team and other colleagues as required to ensure external issues are resolved in a timely manner in line with agreed SLAs.
· Regular reviews of tickets to ensure there is timely, effective and appropriate communication with clients.
· Administration of RFCs (requests for change)
· Co-ordinate the delivery of product updates and releases. This includes agreeing and scheduling releases with clients and internal resources, and communicating progress with all relevant stakeholders.
· Attending planning meetings where required and monitoring actions to ensure correct processes are followed.
· Monitor time recording and task management for the team and report potential issues or inconsistencies.
· Any other administrative duties as requested by your line manager.
Required experience
· Customer facing/admin experience.
· Strong organisational skills.
· Strong verbal and written communication.
· Proficient in MS Excel & excellent computer literacy.
Join the team
Apply today!