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Client success story

Propensio Finance

Propensio offers affordable access to finance for home improvements, renewables and accessibility products. Their mission is to deliver inclusive and responsible finance solutions, supporting customers who may not be well served by mainstream lenders.

Key highlight

300% increase

in lending volume within 12 months of ADP implementation

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About Propensio Finance

Established: 2010
Industry: Point-of-sale
Products: ADP, OBV, LMX

The challenge:

The limits of manual underwriting at scale

Prior to working with LendingMetrics, all underwriting at Propensio was conducted manually. As application volumes increased, it became clear that this approach was not scalable and would limit the organisation’s ability to grow efficiently.

In addition, their reliance on manual data collection, including customer-submitted bank statements, introduced operational friction and increased the risk of inconsistency and human error.

The solution

Smarter-automation

Smarter automation

In 2022, to support growth and improve scalability, Propensio implemented our Auto Decision Platform, introducing automation across their credit decisioning process. Two-thirds of underwriting decisions are now automated, allowing applications to be processed instantly while more complex cases continue to be reviewed by underwriters where needed.

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Significant growth

Automation created the operational capacity to scale efficiently. In the year following ADP implementation, lending volumes increased by 300%, and by 2025 volumes were 350% higher than in 2022. Crucially, this growth was achieved without a proportional increase in underwriting headcount, helping Propensio expand sustainably while maintaining control and consistency.

Faster-decisioning

Faster decisioning

The introduction of OpenBankVision transformed how customer banking data was accessed and assessed. Manual bank statement collection was replaced with secure digital access to transaction data, reducing average decision times from several days to just hours. This improved data consistency, reduced manual handling and delivered faster outcomes for customers.

The Outcome

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300% increase

in lending volumes within 12 months of implementation

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Two-thirds

of underwriting decisions are now fully automated

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Decision times

reduced from several days to within a few hours

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Volumes scaled

without a proportional increase in headcount

The future

Expanding capability beyond credit decisioning

As Propensio continues to scale, the business is focused on  consolidating their foundations across process and technology. While ADP is currently central to credit decisioning, there is scope to extend its use into other areas, including collections strategy.

Propensio is focused on maintaining control and performance as its customer base grows, working closely with LendingMetrics as a partner for change.

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  • Matt Wood

    “LendingMetrics is a really positive partner for change. The solutions they provide are excellent in terms of technology and usability, and they also have a great staff and support network.”

    Matt Wood

    Chief Information and Risk Officer - Propensio Finance

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