Darlington Building Society continues its major digital investment by going live with ground-breaking mortgage processing software to enhance intermediaries’ digital experience.

Darlington Mortgage Hub is powered by industry-leading Iress technology. It streamlines straightforward elements of more complex mortgage applications to speed up the overall process.

A team of experienced underwriters will manually review complicated aspects to ensure that applications are not dismissed simply for being too complex.

The investment provides the Society’s manual underwriters with an enhanced process through improved technology to increase mortgage volumes and improve service levels.

Darlington is the first mid-tier building society to implement FinTech giant Iress’ mortgage software. The platform will be combined with ADP technology from financial technology and data specialist, LendingMetrics.

ADP’s technology will enable the Society to tap into the latest intelligent decision-making technology, supported by Open Banking data, to further speed up decision making and support its focus on customer service.

“Working with Darlington and alongside Iress has provided us with a great opportunity to really see how ADP can be effectively used for assisted - as well as automated - decisioning. We’re looking forward to seeing the integration go live and Darlington fully utilising the benefits of our multi-award-winning solutions.”

Neil Williams, Chief Technology Officer at LendingMetrics

Darlington Building Society chief executive officer, Andrew Craddock, said: “This is a major investment for Darlington Building Society. We’re thrilled to be the first building society outside of the top-10 to implement this level of technology into our mortgage process.”

“Our aim was to improve the efficiency of the mortgage journey for brokers, which I am confident we will achieve with Darlington Mortgage Hub. Iress will enable us to sustainably increase our mortgage volume without inflating operating costs and has ultimately streamlined the experience from a broker’s perspective.”

“It was a real team effort between the Society and the change team to deliver this project, and I encourage brokers to explore the new platform for themselves.”

Andrew Craddock, Chief Executive Officer at Darlington Building Society

“Darlington Mortgage Hub streamlines the straightforward elements of a mortgage journey, allowing our manual underwriters more resource to make informed decisions at pace where needed. This means that more complex cases are dealt with more efficiently whilst the overall mortgage journey is accelerated.”

Iress’ Executive General Manager of Lending, Andrew Simon, said: “We’re immensely proud of the work Darlington and Iress have done over the last few months given the difficulties we’ve all faced. Now that the platform is implemented and up and running, we’re looking forward to seeing Darlington realise the benefits of a truly integrated mortgage sales and origination platform. Darlington’s implementation of this technology to power their digital transformation is evidence of our underlying product design and technology platform, that allows such technology to be deployed across a wide range of lenders.”