Perfect Data Solutions Limited Trading as LendingMetrics understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our consumer, client, and employee data and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Information About Us
Perfect Data Solutions Limited Trading as LendingMetrics.
A limited company registered in England under company number 7407815. Registered office: 1650 Parkway, Whiteley, Fareham, Hampshire PO15 7AH UK. VAT number: 120152968.
Data Protection Officer: Neil Williams.
We are authorised and regulated by the FCA - Financial Conduct Authority (No. 730062).
This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 6, below.
For what purpose is my Personal Data used?
If you are a consumer your Personal Data may be used in any of the following ways:
We procure searches from the main credit reference agencies. We use this data to provide credit search services to our clients. Our clients are predominantly lenders who use our data in order to make lending decisions to consumers by obtaining, amongst other things, credit reference reports, anti-money laundering checks, fraud detection reports and identity verification reports from us. We call this service LMX.
We also maintain our own database which records and provides a history of consumer credit activity reported to us by our clients in order that future lending decisions can be made responsibly and over indebtedness avoided. We call this service True Time.
We provide software platforms for our client’s to make lending decisions. This can involve data capture of a consumer’s recent bank account activity. These services are called Bank Vision and Open Bank Vision.
Under the GDPR, you have the following rights, which we will always work to uphold:
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We may collect some or all of the following personal data (this may vary according to your relationship with us:
We may also collect personal information on you from places such as business directories, public registers and other commercially or publicly available sources e.g. to check or improve the information we hold (like your address) and/or to verify various details.
How do you use my Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract to which you are a party or prior to you becoming a party, because you have consented to our use of your personal data, when it is our legal duty or because it is in our legitimate business interests to use it or that of a legitimate third party such as one of our clients. Your personal data may be used for one of the following purposes:
With your permission and/or where we have a legitimate business interest or as otherwise permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and telephone, text message and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We do not make any automated decisions based upon your Personal Data. Some of our clients may utilise a software platform we provide called Automatic Decisioning Platform (ADP) to make automated lending decisions in respect of credit applications received from consumers.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):Consumer Data, where Lending Metrics is the Data Controller:
Consumer Data, where Lending Metrics acts as a Data Processor on behalf of our Client who are the Data Controller:
How and where do you store or transfer my Personal Data?
We will only store your personal data in the UK. This means that it will be fully protected under the GDPR.
Personal data is shared to our clients as part of the commercial services we provide.
Our clients must demonstrate a legitimate business reason for using our services and enter into agreement with us to ensure that the they will protect the integrity and confidentiality of any personal data they receive from us and maintain adequate security in order that any breach of data is minimised.
Generally, a consumer will be notified of credit searches being undertaken on their behalf.
Our clients are also required to inform of us of any material change to any personal data within a reasonable time.
Any inaccuracies in personal data should be reported to us. As we rely upon receiving reports of personal data and upon public registers we cannot be held responsible for the accuracy of your Personal Data. We shall investigate any inaccuracies notified to us and if these cannot be resolved we shall notify you in order that you can seek to resolve with the reporting entity directly.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, to help prevent fraud, tax evasion or money laundering or upon the instructions of a government authority.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 28 Business days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Customer Services):
Is my Personal Data secure?
We take information and system security very seriously and we strive to comply with our obligations at all times. Any Personal Data which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our security controls are aligned to good practice standards providing a controlled environment that effectively manages risks to the confidentiality, integrity and availability of your information.
You have the right to request a credit reference report from us for £2.00. You can request this from us by contacting us using the contact details shown at paragraph 12 above.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available through our website, www.lendingmetrics.com and will be deemed to be accepted by you upon your first visit following the publication of any update. You are reminded to check the relevant page of our website for updates.
Our website can be found at www.lendingmetrics.com. This Privacy Notice applies to the use of our website. Our website contains links to other websites. However, we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Before our website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.Our website may place the following cookies:
Type of Cookie
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make use of e-payment services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3rd party cookies
These are cookies placed on your computer by approved third party companies. For example, when an embedded video from Vimeo is interacted with.
You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
What happens if your business changes hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advanced and informed of the changes.
You may not transfer any of your rights under this Privacy Notice to any other person. We may transfer our rights under this Privacy Notice where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this Privacy Notice (or part of any provision) is invalid, illegal or unenforceable, that provision or part- provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Notice will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.